June 18, 2021

Download Ebook Free Customer Care

Customer Care

Customer Care
Author : Frances Bee,Roland Bee
Publisher : CIPD Publishing
Release Date : 1999
Category : Customer services
Total pages :80
GET BOOK

This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how best to meet them; finding out what customers actually think of your service or product; improving communication with your customers - face-to-face, on the telephone or in writing; and turning complaints into opportunities to impress.

Customer Care Excellence

Customer Care Excellence
Author : Sarah Cook
Publisher : Kogan Page Publishers
Release Date : 2008
Category : Business & Economics
Total pages :280
GET BOOK

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and eBay.

Internet Customer Care

Internet Customer Care
Author : Anonim
Publisher : Unknown
Release Date : 2000
Category : Consumer satisfaction
Total pages :64
GET BOOK

Effective Customer Care

Effective Customer Care
Author : Pat Wellington
Publisher : Kogan Page Publishers
Release Date : 2010-06-03
Category : Business & Economics
Total pages :144
GET BOOK

Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore.

Customer Care

Customer Care
Author : Pat Gannon-Leary,Michael McCarthy
Publisher : Elsevier
Release Date : 2010-03-15
Category : Education
Total pages :262
GET BOOK

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services

Creating a Customer Focused Company

Creating a Customer Focused Company
Author : Ian Linton
Publisher : Financial Times Management
Release Date : 1994
Category : Business & Economics
Total pages :220
GET BOOK

A guide to implementing 25 customer-service techniques which can be adapted for any company. Coverage includes: speed of delivery; customer clubs; focus groups; customer rewards; and adding value to products. It grades techniques according to cost, resources and timescales.

Retail Marketing Management

Retail Marketing Management
Author : Michael R. Pearce
Publisher : Scarborough, Ont. : Nelson Canada
Release Date : 1992
Category : Marketing
Total pages :619
GET BOOK

Express Series English for Customer Care

Express Series English for Customer Care
Author : Rosemary Richey
Publisher : Oxford University Press
Release Date : 2015-10-08
Category : Foreign Language Study
Total pages :80
GET BOOK

Please note that the Print Replica PDF digital version does not contain the audio. English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook. on its own, as a stand-alone intensive specialist course, or for self-study English for Customer Care will help improve your relationships with your customers.

Successful Customer Care in a Week: Teach Yourself

Successful Customer Care in a Week: Teach Yourself
Author : Di McLanachan
Publisher : Hachette UK
Release Date : 2012-07-13
Category : Business & Economics
Total pages :128
GET BOOK

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Are They Being Served?

Are They Being Served?
Author : Brian Moores
Publisher : Philip Allan
Release Date : 1986
Category : Consumer satisfaction
Total pages :305
GET BOOK

Customer Care

Customer Care
Author : Anonim
Publisher : Bookboon
Release Date : 2021
Category :
Total pages :129
GET BOOK

Services Marketing

Services Marketing
Author : Helen Woodruffe
Publisher : Trans-Atlantic Publications
Release Date : 1995
Category : Customer services
Total pages :307
GET BOOK

This text provides a comprehensive analysis of the development of services marketing theory and management within a practical manager-orientated framework. Issues such as service quality, internal marketing and relationship marketing are explored against a strategic marketing background. The services marketing mix is explained in detail and the book's focus extends to marketing research, marketing planning and marketing management.

Forbes

Forbes
Author : Anonim
Publisher : Unknown
Release Date : 2002
Category : Business
Total pages :129
GET BOOK

The Customer Care and Contact Center Handbook

The Customer Care and Contact Center Handbook
Author : Garry Schultz
Publisher : Asq Press
Release Date : 2003
Category : Medical
Total pages :271
GET BOOK

Customer satisfaction is at the heart of most businesses, and the customer contact center is usually the key to maintaining that satisfaction. At a time in which technological advances, cultural changes, and increasing customer expectations make customer interaction more demanding than ever, the successful performance of a customer call center is vital. The Customer Care and Contact Center Handbook was written to help managers create and maintain a world-class customer contact center, incorporating the many methods customers may use to contact a company. This guide is ideal for anyone who wishes to understand the parameters of the creation and maintenance of a world-class customer care center, especially those responsible for the formation or overhaul of a contact center. Preview a sample chapter from this book along with the full table of contents by clicking here. You will need Adobe Acrobat to view this pdf file.

Quality Forum

Quality Forum
Author : Anonim
Publisher : Unknown
Release Date : 1993-12
Category : Quality assurance
Total pages :129
GET BOOK