May 9, 2021

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Difficult Conversations

Difficult Conversations
Author : Bruce Patton,Douglas Stone,Sheila Heen
Publisher : Penguin UK
Release Date : 2021-01-28
Category : Business & Economics
Total pages :352
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We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Difficult Conversations

Difficult Conversations
Author : Douglas F. Stone,Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Penguin
Release Date : 2000
Category : Business & Economics
Total pages :250
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Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Difficult Conversations

Difficult Conversations
Author : Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Viking Press
Release Date : 1999
Category : Family & Relationships
Total pages :250
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Helps readers work gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process. 60,000 first printing. Tour.

Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen (Summary)

Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen (Summary)
Author : QuickRead,Lea Schullery
Publisher : QuickRead.com
Release Date : 2021
Category : Study Aids
Total pages :129
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Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations.

Difficult Conversations

Difficult Conversations
Author : Anne Dickson
Publisher : Piatkus
Release Date : 2006-06-08
Category : Self-Help
Total pages :256
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Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a row? How do you correct or criticise a colleague without generating repercussions that you'll regret? How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong disagreement? How do you handle conflict? Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation. You'll discover how to:·communicate directly and honestly - without damaging your relationships· keep to your point - without backing down or getting into a fight· initiate a discussion - without encountering resistance or attack· offer criticism - without antagonising the other person· manage your anxiety - and develop genuine confidence in your authority· and much, much more.

Difficult Conversations (HBR 20-Minute Manager Series)

Difficult Conversations (HBR 20-Minute Manager Series)
Author : Harvard Business Review
Publisher : Harvard Business Review Press
Release Date : 2016-01-26
Category : Business & Economics
Total pages :128
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You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Difficult Conversations in Medicine

Difficult Conversations in Medicine
Author : Elisabeth Macdonald
Publisher : Oxford University Press, USA
Release Date : 2004
Category : Medical
Total pages :231
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This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.

21 Difficult Conversations

21 Difficult Conversations
Author : Dr Latha Vijaybaskar
Publisher : Independently Published
Release Date : 2019-01-15
Category : Business & Economics
Total pages :184
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What conversations do you find difficult? The answer might be different for each of us, but let's face it. We've all experienced difficult conversations. And what is a difficult conversation? If the conversation is emotional, high stakes, or challenging for at least one of the people involved, then it is difficult. Some are planned, and we dread the path, while some are spontaneous and catch us by surprise. You might be the initiator of a difficult conversation or the receiver. In her book, Dr. Latha Vijaybaskar helps you navigate 21 such difficult conversations. From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers. The most exciting part of the book is the "'exactly what to say'" section, weaving together the conceptual and the anecdotal with the practical and commonsensical. You'll learn to: 1. Live fully and not skirt around the perimeter of relationships. 2. Talk your differences and not avoid relationships because of a few small errors. 3. Say no and not feel bad, say sorry and smile, speak from the heart and be respected. 4. Connect with customers, colleagues, and friends at a far deeper level. Let's change the conversation!

Effective Difficult Conversations

Effective Difficult Conversations
Author : Catherine Soehner,Ann Darling
Publisher : American Library Association
Release Date : 2016-11-11
Category : Language Arts & Disciplines
Total pages :128
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In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Difficult Conversations

Difficult Conversations
Author : Anni K. Reinking
Publisher : Rowman & Littlefield
Release Date : 2019-05-17
Category : Education
Total pages :122
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This is a great resource for teachers and administrators to communicate more effectively.

Difficult Conversations

Difficult Conversations
Author : Katie Day
Publisher : Alban Books
Release Date : 2001
Category : Religion
Total pages :96
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10 Rules for Talking

10 Rules for Talking
Author : Tim Harkness
Publisher : Blink
Release Date : 2020-06-25
Category : Conversation
Total pages :320
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Psychologist Tim Harkness has noticed sometimes it seems everyone is shouting, but nobody is listening. Surely we don't need to learn how to talk? And yet, in an age of Brexit and Trump, where social media provides a platform for instantaneous, unfettered opinion, doesn't it feel that we've lost our ability to move discussions forward? 10 Rules for Talking is a timely guide to help you talk to people who don't share your opinion. Harkness focuses on difficult conversations - the complex, emotional and recurring discussions that persistently affect our personal and professional lives. The ten rules will teach you to remember most people are good and worthy of respect (Rule 3), why it is important to keep a conversation safe (Rule 5) and how to truly listen (Rule 9). Learn how to persuade, respond and - most importantly - keep the conversation progressing. Welcome to a new way of talking.

Difficult Conversations

Difficult Conversations
Author : Tad Harrett
Publisher : Unknown
Release Date : 2020-09-20
Category :
Total pages :130
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Communication and having great conversations is a skill we all should have. Difficult conversations stop us from getting our dream job, finding a partner, dealing with employees at work, and this leads to toxic relationships that are destroying our lives. We care too much about what people think of us, or what they say about us. Meaningful relationships go right out the window, we become cold and impersonal in a hurry, depression, anxiety and nervousness rears its ugly head and there goes out self-confidence right out the window! Difficult Conversations is a book that will help you regain your self-worth, livelihood and empowerment! Life was meant to be free and being able to break free from our past, being in the NOW is all that matters. Life will beat us down if we let it, that is why you need to learn how to let it all go. Once you take action and learn the steps of self-realization and how to communicate effectively then you then come to an awareness that permeates your soul. Learn how to: Be a leader How to handle difficult conversations Improve your speaking skills Learn to give great presentations Boost Productivity End stage fright and nervousness How to speak clearly and communicate effectively Conversation skills to boost performance in the job force Learn the cues and what to watch out for with narcissistic family and friends And much much more! Do you want to feel strong and learn how to communicate? Then you have the right book

How to Have That Difficult Conversation You've Been Avoiding

How to Have That Difficult Conversation You've Been Avoiding
Author : Henry Cloud,John Townsend
Publisher : Zondervan
Release Date : 2009-05-18
Category : Religion
Total pages :320
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A practical handbook on positive confrontation, now available in softcover with a discussion guide.Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don’t know how to have difficult conversations, and see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to:• Show how healthy confrontation can improve relationships• Present the essentials of a good boundary-setting conversation• Provide tips on preparing for the conversation• Show how to tell people what you want, stop bad behavior, and deal with counterattack• Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more!

Having Difficult Conversations

Having Difficult Conversations
Author : Anonim
Publisher : Unknown
Release Date : 2018
Category :
Total pages :129
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Conflict is inevitable-in work and in life. Managers must address performance issues, and colleagues with competing priorities must figure out how to work together. These situations call for having difficult conversations. In this course, Marlene Chism explains how to have difficult conversations, build your communication skills, and improve your relationships, teamwork, and business performance. She explains how to identify underlying differences in work styles, goals, and power dynamics and change the way you view conflict. She provides a model to move the conversation in a positive direction and to determine next steps. Plus, learn how to check for resistance with a single useful phrase.