November 30, 2020

Download Ebook Free Library Performance And Service Competition

Library Performance and Service Competition

Library Performance and Service Competition
Author : Larry Nash White
Publisher : Elsevier
Release Date : 2014-01-23
Category : Language Arts & Disciplines
Total pages :152
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A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment. Written by a highly knowledgeable practitioner from the library field Experience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worlds Written to applicable to all types of libraries

Managing Information Services

Managing Information Services
Author : Jo Bryson
Publisher : Routledge
Release Date : 2016-05-05
Category : Language Arts & Disciplines
Total pages :360
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This fourth edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on innovation. Operating in a digital era, libraries must innovate to survive and grow. This means librarians having radical ideas which challenge the status quo, shifting strategic directions to change the way services are managed, and developing new skills and knowledge. Challenges include developing new uses for floorspace, where shelving is being replaced by mobile networking, and new practices and procedures for managing new products such as e-books and self-service. Libraries can achieve long term sustainability by information managers having more creative responses and developing innovative thinking. Essential reading for information students, this text also serves as a comprehensive and detailed reference on the key management topics for information service managers.

Advances in Library Administration and Organization

Advances in Library Administration and Organization
Author : Delmus E. Williams,Janine Golden
Publisher : Emerald Group Pub Limited
Release Date : 2012-12-05
Category : Business & Economics
Total pages :292
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Volume 31 of Advances in Library Administration and Organization contains articles describing efforts at cooperation and collaboration within the library profession. The volume offers an eclectic mix of timely, thought-provoking pieces of work which bring together a collection of studies which convey the kind of research that current library managers and researchers face. The book will examine the challenges that working administrators have in order to enable them to look more closely at their operations and to reconsider how to develop people and the organizations in which they work. As previous volumes, volume 31 of Advances in Library Administration and Organization will provide strategies that will be of value in addressing challenges faced by current and future library managers.

Federal Register

Federal Register
Author : Anonim
Publisher : Unknown
Release Date : 1996-03-12
Category : Administrative law
Total pages :129
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Collection Development in the Digital Age

Collection Development in the Digital Age
Author : Maggie Fieldhouse,Audrey Marshall
Publisher : Facet Publishing
Release Date : 2011-12-20
Category : Language Arts & Disciplines
Total pages :256
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This topical edited collection is cross-sectoral and international in scope, drawing together the perspectives of practitioners and academics at the forefront of modern collection development. They explore how practitioners can take an active role influencing strategy in this new environment, draw on case studies that illustrate the key changes in context, and consider how collection development might evolve in the future. The collection is divided into four sections looking at the key themes: • The conceptual framework including a review of the literature • Trends in library supply such as outsourcing and managing suppliers • Trends in electronic resources including the open access movement and e-books • Making and keeping your collection effectively including engaging with the user-community and developing commercial skills. Readership: LIS students and all practitioners involved in collection development and management in academic, school, public, commercial and other special libraries.

U- and E-Service, Science and Technology

U- and E-Service, Science and Technology
Author : Tai-hoon Kim,Hojjat Adeli,Jianhua Ma,Wai-chi Fang,Byeong-Ho Kang,Byungjoo Park,Frode Eika Sandnes,Kun Chang Lee
Publisher : Springer Science & Business Media
Release Date : 2011-11-29
Category : Computers
Total pages :348
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This book constitutes the refereed proceedings of the International Conference, UNESST 2011, held as Part of the Future Generation Information Technology Conference, FGIT 2011, Jeju Island, Korea, in December 2011. The papers presented were carefully reviewed and selected from numerous submissions and focuse on the various aspects of u- and e-service, science and technology.

Defining Relevancy

Defining Relevancy
Author : Janet McNeil Hurlbert
Publisher : Libraries Unlimited
Release Date : 2008
Category : Education
Total pages :274
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Twenty plus academic library managers offer studies, models, and documentation, in addition to sound advice on how to plan strategically for greatest effect across the campus.

Library & Information Science Abstracts

Library & Information Science Abstracts
Author : Anonim
Publisher : Unknown
Release Date : 2007
Category : Information science
Total pages :129
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Globalisation, Information and Libraries

Globalisation, Information and Libraries
Author : Ruth Rikowski
Publisher : Elsevier
Release Date : 2005-02-28
Category : Language Arts & Disciplines
Total pages :424
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This book provides an overview of the World Trade Organisation; in particular, it focuses on two of the agreements being developed at the WTO, which are due to be strengthened in 2005, and are likely to have significant implications for libraries and information: the General Agreement on Trade in Services (the GATS) and the Agreement on Trade Related Aspects of Intellectual Property Rights (TRIPS). The book argues that the library and information profession needs to be more aware of these agreements and the way in which they threaten some of the professional ethics and principles (such as the balance in copyright). Explores a vital and very new, much undiscovered area – the WTO and libraries Brings together facts about globalisation and the WTO, libraries and information, within a wider social and theoretical perspective Draws on the author’s wealth of knowledge - building on her many published articles on this topic

Assessing Service Quality

Assessing Service Quality
Author : Peter Hernon,Ellen Altman
Publisher : American Library Association
Release Date : 2010-01
Category : Business & Economics
Total pages :206
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If libraries are to succeed, they must see themselves in competition with other institutions and sources of information--especially the Web--and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, and challenge librarians to think about customer service in new ways. --from publisher description.

Quality and Performance in Arts & Libraries, July 1995

Quality and Performance in Arts & Libraries, July 1995
Author : Michael Curtis
Publisher : Unknown
Release Date : 1995
Category : Libraries
Total pages :66
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International Yearbook of Library Service for Blind and Physically Handicapped Individuals

International Yearbook of Library Service for Blind and Physically Handicapped Individuals
Author : Anonim
Publisher : Unknown
Release Date : 1993
Category : Libraries and people with disabilities
Total pages :129
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Library Trends

Library Trends
Author : Anonim
Publisher : Unknown
Release Date : 2000
Category : Library science
Total pages :129
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Financial and Cost Management for Libraries and Information Services

Financial and Cost Management for Libraries and Information Services
Author : Stephen Andrew Roberts
Publisher : Unknown
Release Date : 1998
Category : Information services
Total pages :406
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Highlights the importance of good financial and cost management in libraries and information centers in order to make the best use of dwindling resources and maintain user services. Addressed particularly to librarians who find themselves charged with such responsibilities because of reduced staff.

Measuring Library Performance

Measuring Library Performance
Author : Peter Brophy
Publisher : Facet Publishing
Release Date : 2006
Category : Language Arts & Disciplines
Total pages :242
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Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.